Placing Orders

What countries am I shipping to?

Aland Islands · Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Guernsey · Hong Kong · Hungary · Indonesia · Ireland · Italy · Japan · Jersey · Korea, Republic of · Latvia · Lithuania · Luxembourg · Malaysia · Malta · Mexico · Netherlands · New Zealand · Norway · Poland · Portugal · Romania · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan · Thailand · United Arab Emirates · United Kingdom · United States 

Do I need an account to place an order?

Customers will be able to check out with a customer account or as a guest. However, if you do register an account, you will have the access to future discounts and newest release details.

How do I know that my order went through?

When you place an order at www.Noirdes.co, an order summary will be sent to your email address instantly detailing your order. 

When your order is confirmed and ready to be shipped out, we send you an order confirmation to the same email address with an unique tracking number. The order confirmation will also be your receipt so please keep the email for future reference.

Can I edit my order?

Provided the order has not been shipped then yes, we can generally make changes to the billing address, delivery address and contact number on your order. Unfortunately, we are unable to edit the item, size, colour or quality of an item or items on your order.

Why have I received an email saying that my order has been cancelled?

Unfortunately from time to time we may sell out of a product or the availability can be limited. At Noirdes we will do our best to track down all items on an order, however on occasion we may be unable to do this. We will contact you via email and reverse the payment to the account used to place the order.

Can I cancel my order?

After placing an order with us, we are generally unable to make any changes to your order, however you can contact us and our team will endeavour to cancel your order wherever possible.

I haven't received my order confirmation email? 

Please check your spam folder if you have trouble finding the email sent from us. Don’t hesitate in contacting shop@noirdes.co.

I have received my order but an item is missing what do I do?

Sometimes we might need to source items on your order from different locations to make sure we can track down everything for you. This means that sometimes we don't have everything you've ordered at the same time. If your order has been sent separately, you will receive multiple tracking emails and will be able to track each item online via the courier’s website.

I have received my order but an item is incorrect, what do I do?

While we make every effort to ensure that each item on our website is labeled just right and we ship it to you correctly, every now and then we get it wrong. If you have received an item differently to the one you ordered, please contact us and we will be more than happy to resolve this for you.

Can I create my dream design?

Please contact our custom care team at hello@noirdes.co if we are able to change the metal colour, stone colour or other details of the designs.